Last Updated: 14 September 2026
1. Introduction
At SECURESTRIVE INNOVATIONS LTD ("we", "us", "our"), we are committed to promoting responsible play and ensuring that our social casino-style games remain a fun and entertaining experience for all users.
Important Notice: Our Service provides social casino-style games for entertainment purposes only. No real money gambling takes place. Virtual coins, chips, or other in-game items have no monetary value and cannot be exchanged for real money or anything of monetary value. You must be at least 18 years of age to use the Service.
Even though our games are not real-money gambling, we recognise that some users may develop unhealthy playing habits. This Responsible Gaming Policy outlines the measures we take to promote responsible play and the tools available to you to manage your gameplay.
2. Our Commitment to Responsible Play
We are committed to:
Providing clear and transparent information about the nature of our Service;
Ensuring that our Service is not accessible to anyone under the age of 18;
Providing users with tools to monitor and control their gameplay;
Directing users to sources of help and support if they are concerned about their playing habits;
Training our staff to recognise and respond to signs of problematic play;
Reviewing and updating our policies and procedures regularly.
3. Age Verification
Our Service is strictly for users aged 18 and over. We require all users to confirm their age during the registration process. We reserve the right to request proof of age at any time.
If we become aware that a user is under 18, we will take steps to immediately suspend or terminate their account and delete any personal data associated with it.
4. Tools to Manage Your Play
We provide the following tools to help you manage your gameplay:
Purchase Limits: You can set daily, weekly, or monthly limits on the amount of virtual currency you purchase. These limits can be adjusted at any time, but decreases will take effect immediately, while increases will take effect after a cooling-off period of 24 hours.
Session Reminders: You can set reminders that will notify you when you have been playing for a certain amount of time.
Self-Exclusion: If you feel that you need to take a break from our Service, you can request a self-exclusion. During a self-exclusion period, you will not be able to access your account or use the Service. Self-exclusion periods can range from 24 hours to permanent exclusion. To request a self-exclusion, please contact us using the details in Section 8.
Account Closure: You may close your account at any time by contacting us. Upon closure, you will lose access to your account and any Virtual Items associated with it, and you will not be entitled to a refund of any Virtual Items purchased, except where required by law.
5. Signs of Problematic Play
While our games are not real-money gambling, some users may still develop problematic playing habits. Signs to watch out for include:
Playing for longer than you intended;
Spending more money than you can afford on Virtual Items;
Neglecting work, school, or family responsibilities due to playing;
Feeling anxious, irritable, or depressed when not playing;
Lying to others about the amount of time or money you spend on the Service;
Using the Service as a way to escape from problems or relieve stress.
If you recognise any of these signs in yourself, we encourage you to use the tools described in Section 4 and to seek support from the organisations listed in Section 7.
6. Our Approach to Problematic Play
If we have reason to believe that a user is exhibiting signs of problematic play, we may:
Contact the user to express our concerns;
Recommend that the user take a break from the Service;
Temporarily or permanently suspend the user's account;
Direct the user to sources of help and support.
We will always act in the best interests of our users and will handle such situations with sensitivity and confidentiality.
7. Sources of Help and Support
If you are concerned about your playing habits or those of someone you know, the following organisations can provide free, confidential advice and support:
GamCare
Website: https://www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential, 24 hours a day, 7 days a week)
BeGambleAware
Website: https://www.begambleaware.org
Gamblers Anonymous UK
Website: https://www.gamblersanonymous.org.uk
Gambling Therapy
Website: https://www.gamblingtherapy.org
These organisations provide support for anyone affected by gambling-related harm, including those who play social casino games.
8. Contact Us
If you have any questions or concerns about this Responsible Gaming Policy or would like to use any of the tools described in this policy, please contact us:
SECURESTRIVE INNOVATIONS LTD
167-169 Great Portland Street, 5th Floor
London, England, W1W 5PF
Email: support@goldenfoxstudio.com